Contact Us
Feel free to get in touch with us — our team is always here to help. For any questions, suggestions, or inquiries, simply use the contact form below. We’ll get back to you as soon as possible.
Phone
+1 585 215-0432
support@vapestics.com
Business Hours
9AM-6PM EST Mon-Fri
Frequently Asked Questions
1. How old do I need to be to order?
You must be 21 years of age or older to purchase regulated vape or nicotine products from Vapestics. Age and identity verification may be required before your order can be completed.
2. Where do you ship?
Vapestics ships to eligible U.S. destinations where the products in your order can be legally and operationally delivered. Availability may vary by state, ZIP code, product type, and applicable shipping requirements.
Your shipping address will be checked during checkout.
3. Why can't my address receive delivery?
Some addresses may be unavailable because of state or local restrictions, product-specific rules, delivery limitations, or address requirements.
If no shipping option is available at checkout, Vapestics cannot currently deliver that order to the entered address.
4. Is an adult signature required?
An adult signature may be required for regulated vape and nicotine-product shipments. When required, an eligible adult must be available to accept the package and may need to provide proof of age at delivery.
5. When do I get free shipping?
Vapestics offers free shipping on eligible orders of $99 or more.
Product eligibility, destination restrictions, and other shipping requirements still apply. The qualifying order amount will be determined during checkout.
6. How long does processing and delivery take?
Orders are generally processed within 1–3 business days.
Delivery time varies depending on the destination and applicable delivery requirements. Some regulated-product shipments may take approximately 7–18 business days after dispatch.
Tracking information will be provided when available.
7. How can I track my order?
Once your order has shipped and tracking becomes available, Vapestics will send tracking information using the contact details provided with your order.
Tracking updates may take some time to appear after the shipment is first processed.
8. Can I change my shipping address?
Contact Vapestics customer support as soon as possible if you need to change your shipping address.
We may be able to update the address before the order enters fulfillment, but changes cannot be guaranteed once the order has been processed or shipped. An updated address may also require additional verification.
9. What happens if verification fails?
Regulated-product orders cannot be completed until the required age and identity verification is successfully completed.
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If verification fails, you may be asked to review your information or complete an additional verification step. Make sure your name, date of birth, billing details, and other requested information are accurate.
10. What if my product arrives damaged or incorrect?
Contact Vapestics customer support as soon as possible and provide:
- Your order number
- Product name
- Description of the issue
- Clear photos of the product and packaging
11. Can I cancel or return my order?
Contact customer support as soon as possible if you need to cancel an order. Cancellation cannot be guaranteed once processing or fulfillment has started.