Shipping & Delivery Policy

Last Updated: 01-OCT-2026

Vapestics ships eligible products to qualifying addresses within the United States. Because vaping, nicotine and tobacco-related products are regulated, shipping availability depends on the product, destination, applicable federal, state and local requirements, age-verification requirements and available compliant delivery services.

Order Processing

Most orders are prepared for shipment within approximately 1–2 business days after successful payment and required age verification.

Business days are Monday through Friday, excluding federal holidays.

Processing may take longer because of:

  • Age or identity verification
  • Payment or fraud review
  • Address verification
  • Regulatory review
  • High order volume
  • Holidays
  • Product availability

An order confirmation does not mean the order has shipped.

Estimated Delivery

Typical eligible shipments may arrive approximately 5–7 business days after shipment, depending on the destination and delivery network.

Delivery dates shown on the website, checkout page, confirmation email or tracking page are estimates and are not guaranteed.

Weather, holidays, carrier capacity, local delivery conditions and regulatory requirements may affect delivery times.

Age Verification

Age-restricted orders are subject to age and identity verification before fulfillment.

Federal PACT Act rules for covered delivery sales require sellers to obtain the purchaser's full name, birth date and residential address and verify that information using an appropriate commercially available age/identity database.

See our Age & FDA Compliance page for additional details.

Adult Signature 21+

Regulated shipments require an eligible adult to accept delivery where required.

The recipient may be required to:

  • Be at least 21 years old
  • Be physically present at delivery
  • Sign for the package
  • Present valid government-issued photographic identification

Federal delivery-sale rules require an adult meeting the legal minimum age at the delivery location to sign for covered shipments and provide government-issued photographic identification.

Packages requiring an adult signature cannot simply be left unattended.

Shipping Carriers

Vapestics uses delivery carriers and networks eligible to transport the applicable products to the applicable destination.

Carrier availability may depend on:

  • Destination
  • Product category
  • Adult-signature availability
  • Local regulations
  • Carrier service areas
  • Compliance requirements

We do not guarantee shipment through a particular carrier.

Shipping Charges

Available shipping options and charges are displayed during checkout.

Shipping prices may vary based on:

  • Destination
  • Shipping zone
  • Product type
  • Package requirements
  • Carrier costs
  • Adult-signature requirements

The checkout price controls.

Free Shipping $99+

Vapestics offers Free Standard Shipping on qualifying orders of $99 or more to eligible destinations.

The $99 qualifying subtotal is calculated after promotional discounts and before taxes.

Example:

  • Products: $105
  • Coupon: -$10
  • Qualifying subtotal: $95
  • Result: Paid shipping applies

Free shipping:

  • Applies only to eligible destinations
  • Does not override shipping restrictions
  • Does not make an otherwise restricted order eligible
  • Applies only when an eligible standard delivery service is available

States We Currently Serve

Vapestics currently accepts eligible regulated shipments to:

Alabama, Alaska, Arizona, Colorado, Connecticut, Delaware, Florida, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Washington, West Virginia, Wisconsin and Wyoming.

Locations We Currently Do Not Serve

Vapestics currently does not accept vape/ENDS shipments to:

Arkansas, California, Georgia, Hawaii, Maine, Maryland, Massachusetts, Nebraska, New Jersey, New York, Rhode Island, South Dakota, Utah, Vermont, Virginia and the District of Columbia.

Important

These are Vapestics' current service restrictions.

They should not be interpreted as a claim that every listed jurisdiction has identical laws or that every otherwise serviced jurisdiction permits every product.

Restrictions may result from:

  • State law
  • Local law
  • Licensing requirements
  • Product restrictions
  • Excise-tax requirements
  • Carrier availability
  • Company compliance policies

City, County and ZIP-Code Restrictions

Some local jurisdictions may impose restrictions beyond statewide requirements.

For that reason, a shipping address may be rejected even where the state generally appears on our service list.

Final eligibility is determined at checkout.

P.O. Boxes and Military Addresses

Regulated vape/ENDS shipments cannot be delivered to P.O. Boxes, APO, FPO or DPO addresses unless a compliant eligible shipping service is specifically available and displayed at checkout.

Address Accuracy

Customers are responsible for providing:

  • Correct street address
  • Apartment/unit number
  • City
  • State
  • ZIP code
  • Valid telephone number
  • Accurate recipient information

Because regulated shipments involve age and identity verification, shipping addresses may not be changeable after fulfillment begins.

Contact support@vapestics.com immediately if you notice an address error.

Changes are not guaranteed.

Missed Adult-Signature Delivery

If nobody eligible is available to sign, the carrier may:

  • Attempt delivery again
  • Provide pickup instructions
  • Return the package

Customers should monitor tracking and arrange for an eligible adult to receive the package.

Undeliverable or Refused Orders

If a shipment is returned because of:

  • Incorrect customer-provided address
  • Incomplete address
  • Repeated missed delivery
  • Refused delivery
  • Failure to provide required identification

We may refund eligible merchandise after receiving and inspecting the return.

Original shipping charges and actual non-refundable carrier charges may be deducted where permitted.

Lost Packages

If tracking has stopped updating for an unusual period, contact: support@vapestics.com.

We may need to open a carrier investigation before determining whether a replacement or refund is appropriate.

Delivered but Not Received

If tracking shows delivered but you cannot locate the package:

  • Check the delivery area
  • Check with household members
  • Review carrier tracking information
  • Contact us promptly

We will review available carrier evidence and assist where reasonably possible.

Damaged Shipping Packages

Report shipping damage within 72 hours of delivery.

Send:

  • Order number
  • Product name
  • Description
  • Photos of the package
  • Photos of the product
  • Shipping-label photo where requested

Do not discard the packaging until the claim has been reviewed.

Tracking

Tracking information will normally be emailed after shipment.

Tracking events may take time to appear after the package enters the carrier network.

International Shipping

Vapestics currently ships only within eligible areas of the United States.

We do not currently offer international shipping.

Contact

Email: support@vapestics.com

Phone: 585 215-0432